CAREERS

Alarm Call Center Representative (Operator)

We have a rare opening for the right person. If you're reliable, punctual, customer service oriented, and you are interested in helping people, then Z-Tech Central is the place for you! As an Alarm Call Center Representative (Operator) monitors alarms for customers located all over the United States and help protect over $1.8 billion in assets. They respond via telephone to various emergency alarms (fire, burglary, medical, hold-ups etc.) as well as non-emergency alarms (power losses, low batteries, etc.) by determining if the authorities are needed and contacting other appropriate personnel. Dispatchers also act as an answering service for over 500 different alarm companies and forward those calls to appropriate personnel for those alarm companies. Are you ready to make a difference? No experience necessary! NO SALES INVOLVED! NO TELEMARKETING!

What we have to offer:

• Weekly Pay on Friday
• Paid Training
• Paid Vacation
• Opportunity for Advancement
• Safe and Structured Work Environment
• A position you can be proud of
• Stable Company - We have been in business since 1997!

The starting pay is $9.50 per hour with opportunity to increase pay depending on your performance.

Essential Functions:

• Creates basic data entry change requests when information is incorrect or outdated
• Responsible for the timely response to intrusion alarms, opens/closes, troubles, and other various alarms.
• Creates basic data entry change requests when information is incorrect or outdated
• Responsible for accurate and thorough documentation of all actions relating to alarm activity and phone calls
• Creates and maintains positive relationships with subscribers and alarm dealers by receiving and relaying information in a positive and professional manner
• Identifies and reports conflicts with alarm procedures and subscriber notes or problems with equipment.
• Responsible for knowing alarm basic procedures with a minimum of 90% accuracy (after training)
• Quickly read and comprehend a variety of written instructions
• Read and convey information quickly and accurately to customers, technicians, and police/fire/security agencies
• Work closely with supervisors and other employees to insure accurate alarm and phone call handling
• Support and foster a positive teamwork environment
• Handle a minimum of 18 alarms per hour within six (6) months after being released from training
• Maintain confidentiality of all subscriber or alarm company information
• Remain calm and level headed in stressful situations
• Ability to help maintain a professional and positive work environment by adhering to all company policies outlined in the employee handbook or handbook addendum and reporting any violations to the proper personnel
• Help maintain a positive work environment by limiting the amount or topic of personal discussions while at work
• Work well under close supervision and be receptive constructive criticism tactfully

Requirements:

• Must be able to pass two different background check to become and remain licensed with TN and AR
• TN and AR may not issue a license to anyone arrested or convicted of a Class B misdemeanor within the last 5 years or anyone arrested or convicted of a Class A misdemeanor or Felony (within the last 20 years)
• Must pass a pre-employment drug screening
• Must be willing to work overtime
• Ability to work weekends on a regular basis (Saturday and Sunday)
• High School Graduate or General Education Degree (GED)
• Have outstanding attendance and punctuality
• Ability to be held accountable and answerable for one's conduct
• Ability to communicate orally and in writing clearly and concisely
• Ability to use thinking and reasoning to solve a problem
• Ability to pay attention to the minute details of a tasks and projects
• Pass the TMA Central Station Operator Level One (provided by Z-Tech)